Workforce Management Administrator

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🔥 0 minutes ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Support the WFM department with daily Login Identification administration • Update and maintain client-specific hierarchies • Troubleshoot ID issues • Submit terminations by following client-specific roll-off processes in a timely manner • Process and resolve helpdesk tickets through the internal Teleperformance Helpdesk • Generate network logins for new-hire agents and internal transfers • Assign, bind, and disable ACD-IDs in CCMS • Create and assign Firecastle profiles for new-hire agents and internal transfers • Request client-specific logins through client processes within SLA • Maintain tracking of client logins in CCMS • Reset passwords and troubleshoot login/access issues • Submit roll-off requests or forms based on site attrition through client-specific processes within SLA • Perform other duties as directed by the supervisor

🎯 Requirements

• 90 day + in current position • 6 months of call center operations or Workforce experience is a plus • Detail-oriented • Willingness to work extended hours and/or weekends when needed • Strong skills in handling constant change • Ability to work in harmony with others • Excellent service skills, including timeliness of delivery and quality • Experience with Microsoft-based technologies • Willingness to face new challenges daily • Ability to communicate effectively verbally and in writing with all levels of staff and management • Strong organizational and time management skills • Strong interpersonal and customer service skills • Willingness to proactively address ideas and propose alternatives for constructive feedback • Sound reasoning and strong problem-solving skills • Ability to view a computer monitor for several hours at a time • Ability to work with little to no supervision when necessary

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families • Reasonable accommodation during the application process