Senior Professional Services Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Temporal Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $75M Series B on 2023-02

Consulting • Manufacturing • Marketing

Temporal Technologies is a company that provides a platform for durable execution, helping developers build resilient applications by managing failures, network outages, and long-running processes. Their technology abstracts away the complexity of building scalable distributed systems, allowing developers to focus on delivering reliable systems faster. Temporal simplifies code by eliminating recovery logic, callbacks, and timers, making software more durable and fault tolerant. The platform supports a wide variety of applications, from transaction processing to applied AI, and is favored by developers for its ease of use and reliability. Temporal is open-source and offers both self-hosted and managed cloud services in multiple regions, enabling scalable, serverless application development.

📋 Description

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams • Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning • Identify and remove early activation blockers before they become escalations • Help customers stand up and operate Temporal Server in production, including self-hosted environments • Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning • Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server • Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements • Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently • Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering • Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

🎯 Requirements

• Experience delivering and operating production systems where reliability and incident response matter • Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety • Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript • Experience deploying and operating production services in cloud and/or self-hosted environments • Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning • Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach • Strong debugging skills and ability to navigate ambiguity and messy real-world constraints • Ability to teach and enable other engineers • Experience with workflow orchestration systems, distributed task processing, or durable execution concepts • Track record of building observability programs, including dashboards, alerting strategies, and operational maturity models • Ability to create reusable reference architectures, templates, or internal enablement programs • Partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements • Background working with partners or services delivery models at scale

🏖️ Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays • 100% Premiums Coverage for Medical, Dental, and Vision • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) • Empower 401K Plan • Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! • Paid Time Off (PTO) and Benefits outside the United States vary by country • Learning & career development perks • Lifestyle spending account • Home office setup • Professional memberships • Work-from-home meals • Access to the Calm app for mental wellness • Occasional travel for company events, team offsites, and other meaningful moments