Business Analyst – Telecom Revenue Assurance

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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👻 Ghost score 0%

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TEOCO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📡 Telecommunications

☁️ SaaS

💰 $60M Private equity on 2009-11

Consulting • Telecommunications • SaaS

TEOCO is a provider of telecom-focused software and services that help communications service providers increase revenue, reduce costs, and optimize network and financial operations. With over 30 years in the market, TEOCO offers a suite of solutions—invoice reconciliation and expense management, network circuit lifecycle management, transport planning and design, voice routing optimization, and financial/network analytics—backed by telecom domain expertise and analytics-driven automation. The company primarily serves other businesses (network operators and carriers) with integrated software and managed services to drive margin, cost assurance, and revenue assurance.

📋 Description

• Perform Revenue Assurance audits for assigned telecommunications clients to identify billing inaccuracies, revenue leakage, and under-billing opportunities • Analyze and reconcile customer revenue, billing, provisioning, ordering, invoice, and contract data • Apply anomaly detection, trend analysis, contract analysis, order-to-bill analysis, and invoice validation • Determine whether discrepancies represent actual revenue leakage or under-billing • Validate billing issues by researching contracts, orders, provisioning records, invoices, and billing rules • Collaborate with client teams to correct inaccurate billing through ordering and billing processes • Track opportunities, corrections, and financial results through client portals and internal dashboards • Monitor revenue assurance opportunities and ensure corrections are implemented and reflected in billing • Prepare analytical reports, findings, and supporting information for internal and client requests • Meet performance, productivity, and revenue recovery targets and report progress • Communicate findings and explain financial impacts and root causes to technical and business stakeholders

🎯 Requirements

• Strong analytical and problem-solving skills, with the ability to identify patterns, investigate anomalies, and determine root causes • Ability to work with and analyze large and complex datasets from multiple sources • Strong telecommunications industry knowledge, particularly in customer ordering, provisioning, billing, contracts, and revenue processes • Ability to interpret telecommunications contracts, service orders, invoices, and billing records • Strong attention to detail and ability to identify discrepancies across multiple systems and data sources • Proficiency with Microsoft Excel, including data analysis, reconciliation, filtering, formulas, and reporting • Working knowledge of Microsoft Access and the ability to query and analyze data • Proficiency with Microsoft Word and Microsoft Outlook • Ability to learn and navigate client portals, billing systems, ordering systems, and internal tracking/reporting tools • Ability to translate technical and analytical findings into clear business conclusions and actionable recommendations • Bachelor's Degree

🏖️ Benefits

• Medical, dental, and vision insurance • Flexible spending accounts (FSA) • Company-paid life and disability insurance • 401(k) retirement plan • Employee ownership through our ESOP • Paid time off (PTO) • Eligibility for incentive compensation program