Customer Retention Representative

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Engage with customers at risk of canceling and understand their concerns • Craft tailored solutions that reinforce service value and drive long-term retention • Use negotiation techniques to resolve customer concerns and prevent churn • Maintain knowledge of products, services, and the competitive landscape • Collaborate with Customer Experience, Sales, and Operations teams • Provide customer service through phone, email, and text • Handle advanced residential billing and service concerns • Update and maintain customer records accurately • Make inbound and outbound retention calls • Locate, contact, and resolve delinquent debts

🎯 Requirements

• 1–2 years of experience in customer retention, sales, or customer service preferred • Strong persuasion, negotiation, and problem-solving skills • Ability to handle escalated customer concerns and deliver effective solutions • Comfort working in a performance-driven environment with incentive-based earnings • Professionalism and empathy in high-pressure situations • Time management skills and reliable schedule adherence • Proficiency with CRM tools and tracking systems • Ability to make outbound calls and take inbound calls using a dialer or manually • Ability to navigate computer systems and collections databases • Ability to locate, contact, and resolve delinquent debts • Outstanding communication skills and ability to achieve one-call resolutions • Strong work ethic, personal accountability, and sound judgment under pressure • High emotional intelligence and a customer-first mindset • Ability to build trusting relationships with customers and internal stakeholders • High School Diploma

🏖️ Benefits

• Benefits start Day 1 for Full-Time Colleagues • Competitive pay • Performance incentives • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for Full-Time Colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized