Site Reliability Engineer

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Tern

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🤝 B2B

💸 Finance

Fintech • B2B • Finance

Tern is a company focused on providing flexible cards and accessible fintech tools designed to increase revenue and streamline processes for businesses and enterprises. They offer a variety of embedded banking solutions such as virtual and physical prepaid cards, bank transfers, cross-border transactions, and compliance support. Tern's platform is equipped with low code/no code solutions, APIs, and intelligent data analytics, making it user-friendly and efficient for companies looking to quickly launch financial products. With a goal to democratize fintech services, Tern aims to make these tools available to a broad audience, breaking down barriers and fostering innovation in the financial technology space.

📋 Description

• Own the migration from Heroku to Google Cloud Platform, architecture, execution, and a cutover that doesn't surprise anyone • Build and maintain the Postgres core, Fivetran pipeline, BigQuery data layer, and Hex reporting infrastructure • Optimize the hot paths that matter most: key backend code paths and our heaviest third-party syncs, so performance holds as volume climbs • Own monitoring, alerting, cost reduction, and proactive scaling: surface problems early, keep spend sane, and stay ahead of growth rather than reacting to it • Lead incident response and write post-mortems that turn an outage into a permanent fix and a smarter team • Set the operational bar across engineering and pull others up to it

🎯 Requirements

• Production reliability ownership: Track record of personally owning production reliability at meaningful scale. Concrete stories of incidents you led, fixed, and prevented from recurring, not just participated in. This is a primary responsibility, not something you've done on the side. • Infrastructure migrations: Real experience owning a cloud migration end to end, not just contributing to one. Fluent in GCP (or a comparable cloud), infrastructure-as-code, and the failure modes of distributed systems. • Observability and proactive operations: You build monitoring and alerting that surfaces problems before users find them. You know what to instrument, what to alert on, and what's just noise. • High agency: You find the highest leverage reliability problems and go fix them without being assigned to them. You don't wait for an outage to justify the work. • AI in your working habits: Specific examples of how AI has made your debugging, automation, or operational workflows faster or more reliable.

🏖️ Benefits

• Own the migration from Heroku to Google Cloud Platform • Build and maintain the Postgres core, Fivetran pipeline, BigQuery data layer, and Hex reporting infrastructure • Optimize the hot paths that matter most: key backend code paths and our heaviest third-party syncs, so performance holds as volume climbs • Own monitoring, alerting, cost reduction, and proactive scaling: surface problems early, keep spend sane, and stay ahead of growth rather than reacting to it • Lead incident response and write post-mortems that turn an outage into a permanent fix and a smarter team • Set the operational bar across engineering and pull others up to it