Customer Relations Specialist

🔥 12 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Terumo Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Terumo Medical Corporation is a leading provider of high-quality medical devices and solutions focused on improving patient care and enhancing healthcare outcomes. With a commitment to innovation and a collaborative work environment, Terumo values its associates as essential assets and offers them rewarding career paths and opportunities for professional growth. The company actively engages in community support and fosters a culture of teamwork and lifelong learning among its employees.

📋 Description

• Receive and process customer orders and representatives’ orders • Quote prices and delivery dates • Check stock and expedite information • Enter and maintain customer profile database records • Prepare and maintain status reports • Act as liaison between customers and the factory to expedite orders • Respond to customer inquiries by phone, email, fax, or GHX • Research issues and advise customers on resolution steps • Verify pricing, billing/shipping information, and special instructions • Coordinate with Sales and cross-functional departments to enhance customer experience • Track orders with carriers and resolve shipment delays • Manage damaged, lost, returned, loaner, and trial products • Coordinate service requests, repair follow-ups, repair quotes, and preventative maintenance • Maintain ERP system address book and internal records • Run required departmental reports • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Minimum of two years of customer service experience • Basic computer software skills, including Microsoft Office • Commitment to patient safety and product quality • Compliance with the Quality Policy and documented quality processes and procedures

🏖️ Benefits

• Eligible to work remotely 90% of the time