Atlassian Administrator III

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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LMI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1961

📦 Logistics

🏥 Healthcare

🎖️ Defense

Logistics • Healthcare • Defense

LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.

📋 Description

• Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates • Maintain Jira Align portfolio/project structures and support alignment to enterprise reporting conventions • Administer CCC spaces, groups, permissions, and end-user knowledge resources • Provision and onboard teams in waves, adapting approved templates and maintaining configuration documentation • Triage and resolve Tier 1/Tier 2 JCC and CCC service requests, user access issues, and administrative incidents • Create filters, dashboards, automation rules, and standard reports; escalate complex platform defects appropriately • Perform configuration QA, migration cleanup, and operational handover • Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership • Validate changes in a controlled manner, maintain configuration records, and document exceptions before production implementation • Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports • Triage and resolve service requests with recorded steps, impact assessment, root-cause notes, and appropriate escalation • Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self-service guidance • Collaborate with solution architects, migration engineers, Agile coaches, and customer stakeholders to support Department of Veterans Affairs enterprise modernization initiatives

🎯 Requirements

• Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field; four additional years of relevant experience may substitute for a Bachelor's • 3+ years of Jira administration, enterprise application configuration, or related implementation experience • Atlassian ACP-120 Jira Administration for Cloud or current equivalent • Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support • Strong documentation skills and ability to work with product owners and technical stakeholders • Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements • ITIL 4 Foundation certification • Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision • Experience documenting operational procedures and communicating planned configuration changes to affected users • Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable • Jira Align and Confluence Commercial Cloud administration • Data Center-to-Cloud migrations, Jira automation, and federal service operations • Experience designing reusable Jira project templates and supporting change-controlled cloud platform operations • A master's degree in information systems, cybersecurity, or information technology management is desirable • Additional certifications such as Atlassian Managing Jira Service Projects for Cloud (ACP-420) or Atlassian Cloud Organization Admin are desirable

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