Technical Writer – Editor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LMI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1961

📦 Logistics

🏥 Healthcare

🎖️ Defense

Logistics • Healthcare • Defense

LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.

📋 Description

• Develop, write, edit, and maintain technical training content for contact center workforce learning pathways. • Translate learning objectives, instructional strategies, SME input, and complex technical information into clear written training materials. • Develop training aids, quick-reference guides, job aids, desk-side references, checklists, process guides, instructor guides, facilitator guides, lesson plans, talking points, demonstrations, knowledge checks, and exercises. • Develop and maintain Train-the-Trainer curriculum enabling VA instructors to deliver contact center technology training. • Professionally edit and enhance content created by designers, developers, SMEs, and project team members. • Review existing VA OIT training materials and identify improvements to clarity, consistency, organization, accuracy, and instructional effectiveness. • Ensure consistent terminology, nomenclature, voice, tone, formatting, and instructional conventions across learning pathways. • Develop content for self-paced, instructor-led, virtual instructor-led, and Train-the-Trainer delivery. • Develop supplemental materials supporting post-training and on-the-job performance. • Review Genesys Cloud CX documentation and coordinate with SMEs and VA stakeholders to validate technical accuracy and VA-specific alignment. • Identify content gaps, inconsistencies, redundancies, and conflicts; recommend corrective actions. • Maintain traceability between learning objectives, modules, training materials, and performance-support resources. • Apply VA and project style guides, templates, naming conventions, document structures, and content standards. • Support Section 508 compliance, remediate accessibility issues, and coordinate with 508 Compliance Specialists. • Convert content for VA's Talent Management System and other approved repositories. • Maintain version control, organized source files, and a reusable enterprise content library. • Participate in content reviews, quality assurance reviews, sprint planning, production reviews, stakeholder demonstrations, and iterative curriculum-development activities.

🎯 Requirements

• Bachelor's degree in technical writing, communications, English, instructional design, education, information technology, or a related field, or equivalent professional experience. • 3+ years of professional experience developing, writing, editing, or managing technical or instructional content. • Demonstrated experience writing and editing technical documentation, training materials, standard operating procedures, job aids, user guides, or comparable content. • Ability to translate complex technical concepts and procedures into clear, concise, audience-appropriate instructions. • Strong technical editing and proofreading skills, including command of grammar, punctuation, syntax, structure, and professional writing conventions. • Experience developing content from subject-matter-expert source materials. • Experience editing and enhancing others' content while preserving technical accuracy and intent. • Experience developing instructional materials for multiple audiences, experience levels, or role-based learning paths. • Ability to organize complex information into logical, intuitive, and reusable structures. • Experience developing job aids, quick-reference guides, desk-side references, checklists, or other performance-support materials. • Strong attention to detail and ability to identify inconsistencies. • Working knowledge of accessibility-conscious document development and Section 508 principles. • Ability to manage multiple concurrent assignments and meet production schedules. • Ability to work effectively in a remote, collaborative, deadline-driven environment. • Ability to obtain and maintain applicable VA access, security, or background investigation requirements. • Preferred: Federal government, Department of Veterans Affairs, contact center, Genesys Cloud CX, TMS, Section 508, modular curriculum, Train-the-Trainer, content-management, structured authoring, version control, Agile/Scrum, or adult learning experience.

🏖️ Benefits

• Salary up to $105,000 • Remote work • Equal employment opportunities • Application accommodations for persons with disabilities