Benefit Specialist – Insurance Advisory Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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The Baldwin Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 $170M Post IPO debt on 2023-10

Consulting • Healthcare • Legal

The Baldwin Group is a national advisory firm specializing in risk management and insurance brokerage, offering comprehensive solutions for businesses and individuals. It provides commercial insurance, employee benefits, retirement consulting, private risk and wealth management services, plus specialty offerings like reinsurance and MGAs, tailoring strategies to protect assets and support growth. The firm emphasizes collaboration, market insights, and customized plans for companies across industries as well as high-net-worth individuals.

📋 Description

• Assist benefit clients’ employees with questions regarding benefits, claims advocacy, enrollment support, and communications via phone and email as Tier 1 ECC support • Maintain timely and complete interactions with clients, the firm, and insurance company partners to minimize errors and omissions claims • Document all activity in the online client file • Provide prompt, efficient, high-quality service to designated small group accounts with fewer than 10 lives • Interact with HR as the main point of contact • Process benefit administration as needed • Provide enrollment support • Provide daily Tier 1 Employee Care Center call center support for ECC accounts • Provide daily Tier 1 Employee Care Center email support for ECC accounts • Provide escalated claims advocacy for clients • Cultivate strong relationships with insurance company partners • Know carrier requirements and attributes • Identify opportunities to improve the firm, business segment, and processes • Bring issues and discrepancies to appropriate leadership

🎯 Requirements

• At least 1 year of call center experience and/or experience working in Employee Benefits, with an emphasis on handling client issues • Effective presentation skills in both verbal and written communications • Ability to learn benefits and grow in product knowledge • Ability to explain benefits to members in clear and relatable terms • Ability to multi-task and prioritize workloads while adhering to deadlines • Ability to interact and communicate effectively in a team environment to share knowledge and manage workflows • Demonstrates the organization’s core values and behavior aligned with the firm’s culture • Maintains all licenses required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions, or is willing and able to obtain required licenses within the first 90 days of employment

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