Program Coordinator

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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The Battery Network

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

⚡ Energy

📦 Logistics

🤝 B2B

Energy • Logistics • B2B

The Battery Network is a nationwide battery collection, stewardship, and recycling organization (formerly Call2Recycle) that connects consumers, collection sites, manufacturers (stewards), and processors to enable safe, compliant end-of-life battery management. The organization operates thousands of drop-off locations, a drop-off locator, collection kits and safety supplies (OneDrum), shipping and bulk-shipping portals, stewardship reporting and compliance services, and dedicated programs for e-bike, high-energy, and EV batteries. Its mission emphasizes safety, regulatory compliance, logistics, and circular-material recovery to keep valuable battery materials in circulation and out of landfills.

📋 Description

• Support day-to-day operations of 1–3 state stewardship programs • Serve as program ambassador and first-level contact for collection-site customers • Onboard customers through all stages of the onboarding process using individual outreach and automation • Manage high-volume activities via phone, email, and website accurately and promptly • Conduct regular outreach through site visits, phone, and email to support customer satisfaction and meet KPIs • Collaborate with senior leadership, project teams, and internal departments to optimize account relationships and collection-program performance • Maintain complete and accurate customer records • Compile and analyze data-based metrics using dashboards and reports • Make recommendations for continuous improvement • Ensure regulated state performance goals, accessibility targets, and collection-volume targets are met • Partner with Customer Success to address collection-site requests • Prepare for and attend relevant regional recycling conferences • Travel up to approximately 50% for customer visits, training, meetings, and occasional organization-wide meetings

🎯 Requirements

• Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field; OR bachelor's degree and a minimum one (1) year of relevant experience • Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives • Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship • Experience supporting high-growth, customer-facing programs or initiatives preferred • Strong proficiency in Microsoft Office; experience with CRM software preferred • General understanding of recycling, environmental, stewardship, or sustainability industries preferred • Working knowledge of environmental, sustainability, retail, nonprofit, or producer responsibility organization environments preferred • Exposure to environmental regulations, compliance programs, or stewardship initiatives preferred • Ability to manage multiple projects and meet time-sensitive deadlines • Strong analytical, problem-solving, attention-to-detail, accuracy, organizational, planning, prioritization, and multitasking skills • Excellent written, verbal, and interpersonal communication skills • Ability to build relationships with stakeholders and collaborate with colleagues, customers, contractors, and partners • Ability to exercise sound judgment, maintain confidentiality, work autonomously, and demonstrate urgency • Ability to learn new programs, systems, and processes rapidly • Interest in and ability to flourish within a mission-driven organization

🏖️ Benefits

• Annual, impact-based bonus eligibility • Strong, well-rounded benefits package supporting employees’ health and wellness, time off, and productivity • Flexible scheduling where roles allow • Work-life balance support • Remote work within Washington State • Organization-wide meetings and relevant conference participation