Account Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as a single point of contact for physician offices and promote specialty infusions for patients at home • Maintain continuity of patient care from hospital to home for Home IV therapy and Enteral Nutrition • Build and maintain relationships with hospitals, clinics, physician offices, home health agencies, and community partners • Collaborate with multidisciplinary teams to coordinate quality, cost-effective home services and support positive patient outcomes • Manage referrals from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities • Partner with operational teams to ensure timely referral processing, service readiness, and smooth patient transitions • Provide basic education to patients and families regarding therapy and next steps • Identify and resolve patient, family, and referral-source concerns • Support territory growth by engaging referral sources and communicating CarepathRx service value • Maintain accurate documentation and protect patient information confidentiality • Participate in required education, departmental meetings, and training

🎯 Requirements

• Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role • Strong project management, organizational, analytical, and problem-solving skills • Excellent written, verbal, interpersonal, and customer-service communication skills • Ability to manage multiple priorities and work independently in a fast-paced environment • Proficiency with Microsoft Office tools, including Word and Excel • Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families • Demonstrated ability to identify customer needs and develop practical, timely solutions • Home internet connection obtained through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload if working from home • Bachelor’s degree or equivalent professional experience (preferred) • Experience in managed care, insurance, home infusion, specialty pharmacy, or home-based patient services (preferred) • Public speaking, provider education, or referral-source presentation experience (preferred) • Experience supporting patient transitions from acute-care settings to home-based therapy (preferred)

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Tobacco-free policy • Reasonable accommodation support