Bilingual Client Service Partner, Spanish

🔥 2 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $56.6k - $94.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance • Build trusted client partnerships and deliver exceptional customer service • Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions • Coordinate with internal and external partners to ensure timely and effective outcomes • Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders • Educate employees on plan options, benefit resources, and ways to maximize healthcare benefits • Deliver presentations, benefit education sessions, and communications • Support and coordinate onsite wellness initiatives aligned with client goals • Encourage employee engagement in wellness programs and available health resources • Identify trends and opportunities to enhance employee experience and program performance • Deliver strategic insights and solutions that improve client outcomes and access to care

🎯 Requirements

• High School Diploma or GED - required • Bilingual Spanish - Required • Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role - required • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required • Strong relationship-building, problem-solving, communication, and presentation skills - required • Ability to manage multiple priorities independently in a fast-paced environment • Flexible schedule availability - required • Regular travel to Washington, DC., required • Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload when working from home • Preferred: experience building client relationships and delivering consultative support • Preferred: experience conducting presentations, employee education, or wellness initiatives • Preferred: familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote/home-based work option with required cable broadband or fiber optic internet service