Certified Pharmacy Technician, Inbound Phones

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💊 Pharmacist

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Receive, document, and process verbal prescriptions, clarifications, provider updates, and required prescription details in pharmacy systems • Verify orders for accuracy, flag missing or conflicting information, and escalate clinical questions or concerns to pharmacists • Manage inbound calls from patients, providers, healthcare professionals, and caregivers while providing prescription status, coverage details, and next steps • Update, reconcile, and maintain patient demographics, insurance, health information, and interaction records in accordance with HIPAA and company standards • Collaborate with pharmacists, providers, insurers, fulfillment, operations, and internal teams to resolve prescription, claims, coverage, and shipment issues • Assist patients in receiving life-sustaining medications for rare and/or chronic diseases • Enter data in computer systems and communicate by phone

🎯 Requirements

• High School Diploma or GED • Active Tennessee Pharmacy Technician license • National pharmacy technician certification • Must reside within Tennessee • 1+ year(s) of customer service experience • Demonstrated computer proficiency and data entry accuracy • Ability to work independently in a remote environment • Training availability: Monday–Friday, 8:00 a.m.–4:30 p.m. CST • Post-training schedule: Monday–Friday, 10:00 a.m.–7:00 p.m. CST • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Benefits start on Day 1 • 18 days of PTO within a full calendar year • 401(k) • Career advancement opportunities • Bonus eligibility through incentive plans • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence