Client Service Executive

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $82.7k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Partner with Sales to build and sustain client relationships in the global market • Own end-to-end service delivery and resolve client and customer needs promptly and cost-effectively • Develop case-level service strategies and customized service solutions for plan administration • Prioritize tasks and deliverables to achieve timely, high-quality outcomes • Engage internal matrix partners on escalated issues involving billing, banking, eligibility, customer service, plan setup, and claim payment • Perform root-cause analysis and drive first-contact resolution • Attend client meetings and provide insight into complex client and customer issues • Facilitate engagement among Cigna subject-matter experts to execute client service strategies • Manage issues through end-to-end resolution • Partner with Sales, Underwriting, and Operations on client-specific service strategies, growth opportunities, and retail strategies • Provide routine updates to Sales account-management teams on at-risk service issues • Monitor client health, account metrics, and performance guarantees • Conduct proactive service touchpoints regarding service scorecard and dashboard results • Provide standard service reports to account teams and clients • Analyze data and trends and present results to clients

🎯 Requirements

• Bachelor's degree preferred in business administration, business communication, marketing or another appropriate professional field; equivalent work experience accepted • 4+ years of work experience in account management, account services, sales, or other customer-interaction and problem-solving roles • Ability to interface with and influence key decision makers and clients • Negotiation, ambiguity-management, and conflict-management skills • Strong analytical ability • Ability to design, track, and work toward measurable performance targets • Salesforce Service Center and Diamond experience preferred • Presentation skills and experience delivering customer/producer communications • Negotiation and ability to influence internal and external constituencies • Leadership and motivational skills in a fast-paced environment • Ability to travel as needed in support of client relationships and service delivery • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working