Customer Service Representative

🔥 0 minutes ago

🥔 Idaho, Pennsylvania, +2 more states – Remote

🥔 Idaho – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer outbound and inbound calls in a high-volume call center • Follow structured workflows and scheduled call-taking expectations • De-escalate patient concerns and provide empathetic solutions within established procedures • Document interactions in real time while maintaining patient confidentiality and HIPAA compliance • Attend and actively participate in paid virtual training • Meet monthly performance goals • Engage in continuous learning and feedback • Handle back-to-back calls throughout the shift • Maintain a distraction-free home workspace • Use a wired Ethernet connection with the company-provided computer

🎯 Requirements

• High School Diploma or equivalent required • No experience required • Previous healthcare customer service call center experience strongly preferred • Ability to excel in a high-volume, structured environment • Strong problem-solving and real-time decision-making skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office • Ability to navigate multiple systems simultaneously • Commitment to attending 100% of training • Consistent attendance during the first 90 days • Must live in Georgia, Indiana, Pennsylvania, Tennessee, Idaho, or Washington • Maintain a distraction-free home workspace • Wired cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload • Wi-Fi, mobile, or hotspot connections are not acceptable • Ability to maintain patient confidentiality and HIPAA compliance

🏖️ Benefits

• Medical, Dental & Vision benefits starting Day 1 • 18 days of Paid Time Off • 8 Paid Holidays • Employer contributions for HRA and HSA accounts • 401(k) with company match • Tuition assistance • Career development opportunities • Paid virtual training program • Annual bonus plan eligibility • Well-being and behavioral health programs • Company paid life insurance • Tuition reimbursement • Leaves of absence • Supportive virtual team environment