Pharmacy Operations Supervisor

🔥 5 hours ago

🐊 Florida, Ohio, +1 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote

💵 $56.2k - $93.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage day-to-day operations of a team of inbound phone technicians serving specialty patients • Monitor productivity and performance standards • Plan and direct workflow and project assignments • Promote a positive team environment and share best practices • Coordinate schedules with RMG, ASA, and team workflow • Oversee and assist with complex escalations • Assist in developing programs and process improvements to enhance internal and external customer service • Oversee team and individual performance standards and ensure service metrics are met • Develop, coach, and provide feedback to employees on quality, accountability, attendance, and productivity

🎯 Requirements

• High School diploma or GED required • 3+ years relevant experience • Pharmacy Technician license / certification / registration preferred • General PC knowledge • MS Office, Internet, and email required • Strong skill level in Excel, PowerPoint, and WebEx preferred • Excellent oral, written, and phone communication skills • Strong attention to detail, accuracy, and quality • Strong basic math skills related to dosing calculations • Basic Excel manipulation skills • Demonstrated leadership skills • Advanced problem-solving skills • Ability to work collaboratively with other departments to resolve complex issues • Ability to adapt to a dynamic working environment and make independent decisions • Demonstrated ability to handle difficult conversations professionally • For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Benefits start on Day 1 • 18 days of PTO within a full calendar year • 401(k) • Career advancement opportunities • Bonus eligibility through incentive plans • Medical, vision, and dental benefits • Well-being and behavioral health programs • Company paid life insurance • Tuition reimbursement • Paid holidays • Leaves of absence