Customer Operations Specialist

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rayda

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 Pre seed on 2023-02

Logistics • Consulting • Healthcare

Rayda is a SaaS platform that automates global employee device lifecycle management for companies. It handles procurement, pre-configuration, international shipping, tracking, maintenance, secure data wiping, retrieval, storage, insurance, and sustainable disposal across 170+ countries, enabling IT, HR, and operations teams to equip remote employees quickly and reliably. Rayda centralizes device tracking and documentation, reduces device-related tickets and costs, and accelerates onboarding and offboarding workflows for distributed, enterprise customers.

📋 Description

• Own end to end customer order fulfilment, coordinating with vendors, logistics and internal teams to ensure timely and accurate delivery • Serve as a key customer contact, responding to enquiries, resolving issues and managing complaints and escalations through to resolution • Build strong customer relationships, support onboarding, proactively identify customer needs and contribute to customer satisfaction and retention • Work closely with Procurement, Vendor Operations, Logistics, Finance, Product, Engineering and Customer Success to resolve operational issues and ensure smooth execution • Monitor operational and customer issues, identify recurring challenges, improve processes and contribute to the development of effective SOPs and operational workflows

🎯 Requirements

• 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role • Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously • Strong problem solving and issue resolution skills • Excellent written and verbal communication skills • Strong attention to detail and organisational skills • Demonstrated ability to take ownership and follow issues through to resolution • Ability to prioritise competing requirements in a fast paced environment • Ability to work effectively with customers, vendors, internal teams, and external partners • Strong judgement with the ability to resolve issues independently and escalate appropriately when required • Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools • Preferred: Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement • Preferred: Experience managing international or cross border fulfilment • Preferred: Experience working with vendors or third party service providers • Preferred: Experience supporting customers across multiple countries or regions • Preferred: Experience working in a remote or distributed organisation • Preferred: Experience with order management, CRM, or customer support platforms