Pharmacy Technician Associate, Inbound Call

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🔥 1 minute ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams by verifying caller details, assessing needs, and determining the appropriate resolution, transfer, or escalation path. • Resolve non-clinical pharmacy requests within technician scope, route General Verbal Line calls, and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns. • Document interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems. • Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data in internal systems. • Deliver a professional patient experience while following HIPAA, privacy, and quality standards and partnering with pharmacists and operations teams.

🎯 Requirements

• High School Diploma or GED • Active Pharmacy Technician License • Must reside in Ohio, Florida or Indiana • 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience • Demonstrated computer proficiency and data entry accuracy • Ability to work independently in a remote environment • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Benefits start on Day 1 • 18 days of PTO within a full calendar year • 401(k) • Career advancement opportunities • Bonus eligibility through incentive plans • Medical, vision, dental, and well-being and behavioral health programs • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence