Senior Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $37 / hour

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Process referrals accurately and efficiently according to established workflows and quality standards • Review, document, and assign referral information received through multiple channels to support timely patient access • Serve as a subject matter expert for onboarding processes, systems, and operational best practices • Lead onboarding and training activities for new team members • Develop and maintain training materials, standard operating procedures, job aids, and reference resources • Provide guidance and support for complex cases, workflow questions, and process escalations • Partner with team members and cross-functional stakeholders to improve efficiency, accuracy, and patient experience • Conduct quality reviews and use insights to strengthen processes and team performance • Communicate updates, reinforce best practices, and support adoption of new initiatives • Contribute to special projects and operational improvements

🎯 Requirements

• High school diploma or GED • Minimum 2 years of experience in prior authorization, insurance verification, patient onboarding, intake operations, or a related healthcare setting • Knowledge of healthcare onboarding workflows and operational processes • Strong communication, organization, problem-solving, and customer service skills • Ability to manage multiple priorities while maintaining accuracy and attention to detail • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel • Experience using intake management systems or similar healthcare technology platforms • Commitment to protecting confidential patient information and delivering excellent service to internal and external customers • If working from home, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence