Stakeholder Experience Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93.2k - $155.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead current-state and future-state journey mapping across stakeholder experiences • Identify moments that matter, pain points, operational friction, handoff issues, and ownership gaps • Translate journey insights into prioritized opportunities improving service, processes, and stakeholder outcomes • Define measures connecting experience results to business goals • Combine surveys, complaints, escalations, audits, operational metrics, and other listening channels to identify themes, root causes, emerging risks, and improvement opportunities • Create business narratives, recommendations, dashboards, scorecards, and executive-ready materials • Advise and facilitate cross-functional leaders in setting priorities, building action plans, and evaluating measurable improvement • Strengthen experience management frameworks, taxonomies, standards, measurement strategies, governance, action tracking, and continuous improvement practices • Maintain knowledge of survey platforms, deployment processes, participant identification, reporting workflows, and listening infrastructure • Support continuity, testing, quality assurance, troubleshooting, and implementation • Adapt across lines of business and stakeholder groups as priorities evolve • Build scalable listening and experience intelligence capabilities

🎯 Requirements

• At least 5 years of experience in customer or stakeholder experience, experience management, journey mapping, service design, business consulting, experience analytics, operational excellence, healthcare operations, behavioral health operations, or a related field • Experience using qualitative and quantitative information to identify insights and recommend practical actions • Knowledge of survey methods, voice-of-customer programs, stakeholder listening practices, and experience measurement • Experience facilitating meetings, workshops, or stakeholder discussions and influencing outcomes without direct authority • Strong written and verbal communication skills, including explaining complex findings clearly to leaders at different organizational levels • Ability to connect stakeholder needs, processes, systems, and business outcomes through systems thinking and analytical problem solving • Bachelor's degree or equivalent professional experience is preferred • Experience leading journey mapping, service design, or moments-that-matter initiatives • Experience with Tableau, Power BI, Power Platform, or similar reporting and analytics tools • Experience supporting healthcare, behavioral health, service operations, or customer experience programs • Experience developing executive presentations and business recommendations • For home working, cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs starting on day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working