Personal Lines Underwriting Director – Strategy Execution

🔥 10 minutes ago

🍂 Massachusetts, Michigan – Remote

🍂 Massachusetts – Remote 🚗 Michigan – Remote

⏰ Full Time

🔴 Lead

🧐 Strategy

👻 Ghost score 10%

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Own the end-to-end underwriting guidelines strategy for Personal Lines • Lead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products • Define the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation • Translate complex analytic outputs into actionable underwriting guidance for automated and human decisioning • Establish governance frameworks for guideline changes, model updates, and rule deployments • Drive underwriting modernization, including automation, straight-through processing, and model-driven decisioning • Partner with IT and Delivery teams to implement underwriting strategies in systems and monitor post-deployment performance • Develop monitoring and feedback loops to assess guideline and model performance and recommend enhancements • Produce executive-ready materials explaining underwriting logic, tradeoffs, and impacts • Lead, mentor, and develop a team of strategy professionals • Represent underwriting strategy in senior leadership forums and cross-functional design decisions

🎯 Requirements

• 7+ years of relevant work experience • 3+ years of proven experience leading cross functional teams • Deep understanding of underwriting guidelines, decision frameworks, and the practical application of predictive models • Ability to convert abstract risk appetite and analytic insight into executable underwriting rules and guidance • Comfort partnering with data science, actuarial, and analytics teams; able to challenge and interpret model outputs • Understanding of system constraints, frontline usability, and deploying strategy at scale • Proven ability to lead teams through significant change in tools, processes, and ways of working • Demonstrated success as a people manager, including talent development and performance management • Ability to explain complex underwriting and modeling concepts succinctly to senior leaders