Vice President – Enterprise Technology Operations

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The RealReal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations • Lead enterprise AI enablement across the organization, driving adoption and governance of enterprise AI platforms such as Google Gemini Enterprise • Direct enterprise application support and roadmap for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems • Build and mature enterprise incident and problem management practices, including real-time response, escalation, root-cause analysis, and prevention • Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers • Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy • Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers • Attract, hire, develop, and retain a high-performing technical operations team • Drive automation and self-service across IT operations to reduce manual toil • Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience

🎯 Requirements

• 10+ years of progressive technical operations leadership, including experience running enterprise IT/infrastructure at scale in a multi-site environment • Demonstrated success leading enterprise AI enablement initiatives, deploying and driving adoption of enterprise AI platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar • Deep hands-on knowledge of core networking, endpoint/device management (MDM), and infrastructure supporting distributed retail or field locations • Strong track record managing enterprise applications such as NetSuite, Workday, Salesforce, Google Workspace, Okta, or comparable systems • Proven ability to build and run mature incident and problem management functions, including postmortem discipline and continuous improvement processes • A people-first leadership style with a demonstrated record of attracting, developing, and empowering top talent • Experience partnering cross-functionally with Security, Product & Technology, Finance, and Retail Operations leaders • Comfort operating in a fast-paced, evolving environment, balancing hands-on execution with strategic planning • Excellent communication skills, with experience presenting to and influencing executive stakeholders • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience • Ability to travel up to 10% • Preferred: Experience with enterprise AI adoption and agentic workflows • Preferred: Experience in e-commerce or marketplace technology • Preferred: Experience managing vendor partnerships and budgets

🏖️ Benefits

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits