Customer Care Representative

Job not on LinkedIn

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Atlantic

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

👥 B2C

Media • B2C

The Atlantic is a book and periodical publishing company that has been influential in shaping national discourse since 1857. It aims to represent a diverse array of perspectives on politics, business, foreign affairs, and cultural trends, operating independently of any party or clique.

📋 Description

• Handle one-on-one customer interactions through email, phone, and chat channels • Deliver high-quality, prompt, and professional service to every customer • Share customer feedback and report trends to the director and department • Recommend ways to improve and streamline customer communication • Support customer retention and business goals • Report to the Director, Customer Care

🎯 Requirements

• Experienced customer care representative • Ability to expertly handle customer inquiries via phone, email, and chat • Friendly bedside manner and love for connecting and chatting with customers • Excellent track record of providing superior customer communication • Ability to be a brand representative in one-on-one interactions • Outstanding communication skills • Ability to maintain a high level of service during active periods • Ability to represent the customer and their needs internally • Successful completion of reference checks • Compliance with The Atlantic's COVID-19 vaccination policy; employees must be vaccinated, including subsequent boosters, and submit proof of vaccination status

🏖️ Benefits

• Quarterly $1,000 performance-based opportunity ($4,000 annual) • Overtime paid at $30.72 (1.5 hourly rate) • Remote-eligible work arrangement • COVID-19 vaccination accommodation may be requested for disability/medical contraindication or sincerely-held religious belief

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