Account Manager Associate

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Support the Account Management team with customer and patient service needs across Infusion and Specialty Pharmacy programs • Complete insurance verification activities and accurately document coverage details in the patient management system • Enter and maintain patient demographics, services, payer information, and other required records • Obtain insurance authorizations and precertifications required for specialty or infusion services • Communicate benefit details, price quotes, and financial responsibilities to referral sources, patients, caregivers, and family members • Coordinate payment agreements, financial assistance forms, advance beneficiary notices, and payer-required documentation • Partner with referral sources and liaisons to gather supporting documentation needed to qualify patients for coverage • Follow up with hospital staff regarding potential discharges and coordinate next steps under Account Manager guidance • Notify servicing agencies of delivery timing and coordinate orders and documentation needed for patient care • Protect patient confidentiality while delivering courteous, reliable, and responsive customer service

🎯 Requirements

• Minimum 1 year of customer service, healthcare administration, insurance verification, billing, collections, or related experience • Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment • Basic proficiency with Microsoft Word, Outlook, and computer-based patient or business systems • Ability to communicate clearly and professionally with patients, caregivers, referral sources, payers, agencies, and internal partners • Strong attention to detail and commitment to accurate, high-quality work • Demonstrated reliability, follow-through, and customer-service orientation • Ability to maintain confidentiality of patient and business information • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload • Associate degree or equivalent business or healthcare experience (preferred) • Two or more years of experience in durable medical equipment, enteral services, billing, collections, or insurance verification (preferred) • Knowledge of medical terminology, payer requirements, Medicare documentation, or prior authorization processes (preferred) • Experience supporting infusion, specialty pharmacy, or home-based patient services (preferred)

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work/home-based work arrangement