Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.2k - $125.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage day-to-day relationships for assigned clients and understand their goals, expectations, and operational priorities • Coordinate client requests, service issues, and escalations • Monitor operational performance against contractual commitments, key metrics, and client expectations • Analyze performance trends and prepare client-ready reports, action plans, and progress updates • Partner with Service Delivery, Operations, and internal teams to investigate root causes and resolve complex service issues • Facilitate client meetings, business reviews, and service discussions • Document and complete commitments and next steps • Advocate for client needs while aligning solutions with Evernorth capabilities and business objectives • Identify emerging risks, opportunities, and service improvements using industry, client, and operational insights • Contribute to process improvements that strengthen client experience and operational effectiveness • Share best practices and account insights with peers • Provide guidance to less experienced team members when appropriate

🎯 Requirements

• Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field • Demonstrated experience managing client relationships and coordinating cross-functional business activities • Strong written, verbal, presentation, and interpersonal communication skills • Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities • Strong problem-solving, issue-resolution, organizational, and prioritization skills • Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications • Ability to influence outcomes through collaboration and relationship management in a matrixed environment • Ability to work Central or Eastern time-zone business hours and travel as needed • Bachelor’s degree or equivalent professional experience (preferred) • Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations (preferred) • Experience supporting client performance reviews, contractual service commitments, or complex escalations (preferred) • Experience mentoring peers, supporting onboarding, or contributing to team capability development (preferred) • If working at home, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement for working from home