Director of Distribution – Sales Operations, Individual Dental

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $151.1k - $251.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Develop and execute distribution strategies that drive new business growth, retention, and profitable expansion across Individual Dental markets • Identify and expand strategic partnerships, broker relationships, and digital distribution opportunities • Establish and execute growth plans aligned with organizational objectives and market opportunities • Lead sales performance management across distribution channels, including forecasting, pipeline oversight, production analysis, retention reporting, and partner productivity metrics • Establish performance expectations, operating rhythms, accountability measures, and business reviews • Monitor market trends and distribution performance to identify growth and operational improvement opportunities • Build and maintain relationships with brokers, general agencies, strategic partners, and digital distribution organizations • Support broker engagement strategies and serve as a senior business leader and trusted advisor to external partners • Oversee direct-to-consumer sales and retention operations, including outsourced call center partnerships • Ensure call center partners meet expectations for conversion, retention, quality, service levels, staffing readiness, and sales performance • Drive continuous improvement initiatives for customer acquisition and retention • Lead sales enablement programs providing training, tools, and resources to brokers, distribution partners, and sales teams • Drive sales process improvements to enhance experiences, efficiency, conversion rates, and scalable growth • Oversee commissions administration, sales support functions, reporting capabilities, and sales technology platforms • Lead, coach, and develop a high-performing sales and operations team • Partner with Product, Marketing, Finance, Operations, Compliance, Legal, Technology, and other stakeholders on growth initiatives • Influence strategic decisions and roadmap priorities improving distribution effectiveness, partner experience, digital capabilities, and sales performance

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Finance, Operations, or a related field • 10+ years of progressive leadership experience in sales, distribution, broker management, strategic partnerships, health insurance, or related industries • 5+ years of people leadership experience, including leading managers and cross-functional teams • Proven success driving growth through broker, agency, strategic partner, digital, or direct-to-consumer channels • Deep understanding of distribution models, sales operations, call center performance, partner management, and customer acquisition strategies • Demonstrated experience leading multiple functions within a sales or distribution organization, including sales enablement, reporting, process improvement, vendor management, and operational performance • Strong track record of building high-performing teams, coaching leaders, and driving organizational effectiveness • Ability to translate strategy into measurable execution plans and business outcomes • Strong analytical, financial, and problem-solving capabilities, including forecasting, performance management, and business planning • Proven ability to influence and collaborate effectively across matrixed organizations and external partnerships • Exceptional communication, relationship management, presentation, and executive influencing skills • If working at home occasionally or permanently, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence