Director of Individual Dental Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $144.2k - $240.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead end-to-end Individual Dental business operations, ensuring operational readiness, execution excellence, and strong customer outcomes • Oversee enrollment, billing, claims, provider operations, customer service, and other core operational functions • Drive customer experience strategies to improve satisfaction, retention, service quality, and efficiency • Establish governance, performance metrics, reporting, and continuous improvement programs • Manage strategic vendor relationships and ensure performance, compliance, quality, and financial objectives are met • Lead business portfolios, transformation initiatives, and PMO activities, including project governance, change management, and implementation readiness • Ensure regulatory compliance, risk management, and audit controls • Partner with Product, Technology, Finance, Sales, Marketing, Legal, Compliance, and Enterprise Operations on launches, implementations, market growth, and enterprise priorities • Build and develop high-performing teams and foster accountability, innovation, collaboration, and customer focus

🎯 Requirements

• Bachelor's degree required • 10+ years of leadership experience in operations, customer service, program management, business transformation, or related disciplines • Proven success leading large-scale operations in highly regulated environments • Experience in operational governance, vendor management, customer operations, strategic execution, and process improvement • Strong leadership, communication, analytical, financial, and stakeholder management skills • Demonstrated ability to lead organizational transformation and deliver results in complex, fast-paced environments • Home internet connection through a cable broadband or fiber optic provider with at least 10 Mbps download/5 Mbps upload, if working from home • Master's degree in Business, Healthcare Administration, Operations Management, or a related field (preferred) • Experience leading dental, health insurance, or other regulated healthcare operations (preferred) • Proven success managing large-scale customer service, claims, enrollment, billing, or provider operations (preferred) • Strong background in operational excellence, Lean Six Sigma, process optimization, and continuous improvement methodologies (preferred) • Experience overseeing strategic vendor partnerships and outsourced operations (preferred) • Demonstrated success leading enterprise transformation, digital modernization, and customer experience initiatives (preferred) • Strong financial acumen with experience managing operating budgets, forecasting, and business case development (preferred) • Expertise in governance, risk management, compliance, and regulatory readiness (preferred) • Exceptional executive presence with the ability to influence cross-functional stakeholders and drive organizational change (preferred) • Track record of building and developing high-performing teams in complex, fast-paced environments (preferred)

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus eligibility • Long-term incentive plan eligibility