Eligibility Chargeback Manager

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🔥 0 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote

💵 $77.3k - $128.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead day-to-day chargeback, cash application, and adjustment operations across a team of 4–7 analysts • Oversee analysis and resolution of complex payment discrepancies, pricing variances, contractual issues, and aged receivable items • Ensure accurate application of cash and adjustments according to audit controls, contractual terms, and internal policies • Prepare and review end-of-month reporting, ad hoc analyses, and management-level summaries • Monitor team performance, productivity, and operational metrics; identify risks and drive corrective action • Directly manage, coach, and develop analysts, including performance management, prioritization, and capability building • Serve as the primary escalation point for complex chargeback and accounts receivable issues • Partner with the Senior Manager on workload planning, team development, and operational priorities • Provide operational readouts and escalation insights to the Director • Liaise between Chargeback Operations, Finance, Pricing, and external vendors to resolve disputes and systemic issues • Establish and maintain business reviews and touchpoints with top vendors • Prepare data, insights, and discussion materials for vendor touchpoints • Track vendor performance trends, recurring issues, and follow-up actions • Partner with stakeholders on vendor strategies, risks, and improvement opportunities • Lead projects focused on process efficiency, data cleanup, and operational improvements • Identify workflow, control, and data-quality gaps and recommend sustainable solutions • Implement process or system enhancements with cross-functional teams • Document processes, controls, and best practices • Support testing, validation, and adoption of system enhancements or process changes • Ensure compliance with audit requirements, internal controls, and vendor-specific deadlines • Contribute to risk identification and mitigation related to chargeback processing and vendor performance • Provide data-driven insights for prioritization and decision-making

🎯 Requirements

• 5+ years of experience in chargebacks, accounts receivable, cash application, or adjustments within a B2B manufacturing or distribution environment • Strong understanding of supplier contracts, chargeback processes, audit controls, and operational governance • Demonstrated experience leading or managing teams, including coaching, performance management, and workload prioritization • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis techniques • Hands-on experience with ERP systems; SAP and/or Oracle required • Strong problem-solving skills and ability to independently resolve issues and lead cross-functional escalations • Excellent verbal and written communication skills • Ability to engage with vendors, leadership, and cross-functional partners • Ability to manage multiple priorities, monitor team performance, and meet vendor-specific deadlines • Experience preparing management readouts and operational summaries for senior leadership preferred • High school diploma or equivalency required • Associate’s degree or higher preferred • For home work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload required

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits starting on day one • Vision benefits starting on day one • Dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work / work-at-home arrangement