Performance Enablement Director, Client Service & Operations

Job not on LinkedIn

🔥 29 minutes ago

🇺🇸 United States – Remote

💵 $149.3k - $248.8k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Own the enterprise performance enablement strategy and operating model across Client Service & Operations • Establish common standards, governance, priorities, performance methodologies, and measures across Implementation, Operations, and Service • Translate strategic priorities into workforce capability and performance strategies • Align workforce capability investments with measurable operational outcomes • Anticipate future capability needs and develop scalable solutions • Lead learning strategies integrating skill acquisition, applied practice, reinforcement, and performance transfer • Oversee structured skill journeys and blended learning experiences • Design and operationalize training deployment aligned to business cycles, peak readiness, and product launches • Establish readiness-to-launch frameworks for new initiatives • Develop facilitator effectiveness standards and deployment governance • Design and implement a scalable performance coaching model • Establish coaching effectiveness KPIs and integrate coaching insights with quality and performance data • Integrate coaching, learning, applied practice, quality insights, and performance data into a cohesive workforce performance model • Partner with operational leaders to embed capability development into day-to-day workflows • Lead modernization through AI, automation, digital learning, performance support, analytics, and emerging technologies • Define technology requirements and influence investment priorities for enablement platforms and tools • Drive adoption of AI-enabled learning and performance solutions • Ensure learning ecosystems support skill journeys, reinforcement, data capture, proficiency measurement, and performance visibility • Provide strategic leadership for a large, multi-layered enablement organization

🎯 Requirements

• Bachelor’s degree • 8+ years of progressive leadership experience in performance enablement, learning strategy, workforce optimization, performance measurement, operations analytics, or related fields • Experience leading complex, multi-layered organizations • Experience designing and implementing skills-first, performance-driven learning models • Experience leading modernization through AI, digital learning, performance technology, analytics, or emerging technologies • Expertise in skill architecture development, proficiency modeling, and structured skill journeys • Experience building comprehensive training deployment strategies and blended learning cadences • Strong understanding of LMS and LXP platforms and modern learning ecosystems • Ability to align learning investment to measurable operational outcomes • Strong strategic thinking, operational discipline, and executive presence • Ability to accommodate travel as needed • Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home • Preferred: experience in healthcare operations, client services, or complex service delivery environments • Preferred: experience supporting distributed or global workforces

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work from home, subject to cable broadband or fiber internet with at least 10Mbps download/5Mbps upload • Tobacco-free policy and smoking cessation program eligibility where applicable