Pharmacy Operations Lead Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Serve as first-line contact for current and future Essentials and Optimizer clients regarding PowerGridRx questions and issues • Provide teaching leadership and oversee continuity of care and service for clients and staff • Triage client, pharmacist, and TSS connectivity or PowerGridRx problems • Create and follow through on Zendesk tickets when required • Direct clients to the correct point of contact • Provide TSS staffing services • Assist with TSS training on intervention documentation • Train TSS and pharmacist staff on intervention notes and parked order notes • Help manage the PipelineRx queue by posting orders to the appropriate pharmacist • Monitor queues to reduce turnaround time • Optimize pharmacy workflow by contacting clients on behalf of the on-duty pharmacist • Monitor and triage calls from high-volume clients and answer calls during peak hours • Use the Phone Tree to maintain client visibility for the on-duty pharmacist and contact client or PipelineRx IT for advanced technology support • Ensure pharmacist coverage during contractual PipelineRx shift hours • Coordinate pharmacist coverage during emergencies such as no-shows, call-offs, illness, or power/internet outages • Facilitate communication between pharmacists and clients when system access is interrupted • Maintain accurate interaction and issue records through nightly shift reports to the TSS manager • Act as a resource to the on-duty pharmacist during shifts

🎯 Requirements

• Possession of high school diploma • Bachelor’s degree preferred • Current National Certification and State license required • 1+ year experience as an institutional pharmacy technician • Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk • Proficiency with Microsoft Office, especially Outlook, Excel, and Word • Proficiency with Google Drive, internet, and email • Ability to work efficiently and independently • Ability to switch between responsibilities without affecting customer service • Availability for emergency assistance • Exceptional interpersonal and customer service skills • Ability to meet physical demands including operating office equipment, lifting up to 25 pounds occasionally, and extended computer and telephone use • Must work in an IT-secure, HIPAA-compliant office environment when applicable

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic home internet requirement with at least 10Mbps download/5Mbps upload for home-based work