Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Answer inbound calls to assist members with completing assessments and recommend service plans based on member needs and capabilities • Make outbound follow-up calls to members • Help members and families access community resources, including homecare, meals, transportation, errands, home modification, pest control, and social support services • Participate in coordinating and scheduling services • Navigate the product platform and recommend service offerings • Support completion of member orders and benefits planning, organization, and execution • Use assessment and screening results and knowledge of community-based resources to help clients achieve care journey goals • Meet call, quality assurance, after-call work, satisfaction, attendance adherence, and testimonial submission performance metrics

🎯 Requirements

• Passionate about improving health outcomes through home and community-based services • Computer proficiency and knowledge of clerical functions • Interpersonal and telephonic communication skills • Excellent written and verbal communication skills • Proven experience answering inbound calls • Ability to work with multidisciplinary teams • Excellent time-management and organizational skills • Ability to thrive in a fast-paced startup environment • Must be 18 years of age or older • High School Diploma preferred • Experience in public/community health or a related field preferred • Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work • Ability to remain at a designated workstation for the duration of the workday • Ability to constantly operate a computer, phone, and VoIP equipment • Reliable internet connection and designated work environment suitable for professional phone calls and sensitive data • Must be based at an approved location within the United States • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Fully remote work at approved locations within the United States • Flexible remote work arrangement • Reasonable accommodations for qualified individuals with disabilities during the job application and interview process