Inside Sales Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

⬇️ Inside Sales

👻 Ghost score 0%

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Conduct outbound calls to senior adults to introduce and promote products and services • Build and maintain relationships with potential customers by understanding their needs and concerns • Maintain current knowledge of products and services and communicate their benefits and features • Educate senior adults and their families about benefits offered • Guide members through THB’s marketplace platform to purchase products and services • Listen to customers, answer questions, and provide accurate information • Meet and exceed weekly and monthly sales targets by converting leads into customers • Conduct timely follow-up calls to ensure customer satisfaction and resolve post-sale questions or issues • Record customer interactions and sales activities accurately in the CRM system • Collaborate with the sales team and other departments to improve sales strategies • Act as the primary point of contact for churn escalations and re-engage customers when applicable • Maintain target opt-in rate, turnaround time within SLAs, and convert work in progress within 14 days • Complete a minimum of 40 outbound calls per day • Perform other duties as assigned or necessary

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent preferred • Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets • Experience working with senior adults or in a similar demographic is highly desirable • Experience in the healthcare industry is a plus • Ability to thrive in a fast-paced environment • Ability to handle objections and solve problems effectively • Clear, concise, and compelling communication skills • Comfort and adaptability when working with technology and learning new programs and computer systems • Strong passion for helping others and problem-solving • Excellent verbal and written communication skills, with the ability to connect empathetically with senior adults • Patience, empathy, strong listening skills, and ability to build rapport quickly • Self-motivated with a positive attitude and strong work ethic • Flexibility to adapt to changing customer needs and sales strategies • Ability to remain at the designated workstation for the duration of the workday • Ability to constantly operate a computer, phone, and VoIP equipment • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Remote work at approved locations within the United States • Incentives in addition to hourly pay • Reasonable accommodations for qualified individuals with disabilities during the application and interview process