On Call Coordinator

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

Consulting • Food & Beverage • Hospitality

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Manage a variety of inbound tickets and potentially answer live phone calls • Deliver customer service to caregivers and clients through phone and email correspondence • Maintain detailed, accurate records of transactions, interactions, and requests • Resolve tickets through effective communication, accurate documentation, systems updates, and coordination with field teams • Accept coaching and feedback from team leaders • Demonstrate punctual and consistent attendance • Maintain a professional, respectful, and courteous demeanor • Perform other duties as assigned by leadership

🎯 Requirements

• Prior experience in phone-based customer service, particularly handling high call volumes, is preferred • Strong computer skills and the ability to learn company software • Excellent verbal and written communication skills • Ability to maintain composure and professionalism under pressure • Demonstrated ability to work independently and as part of a team • Ability to lift and carry up to 15-20 pounds • Ability to sit, stand and walk for prolonged period of time throughout the work day • Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance • Training, resources, and support to deliver an exceptional care experience