Field Service Engineer I – Analytical Instrumentation

🔥 14 minutes ago

🌽 Illinois, Maine, +5 more states – Remote

🌽 Illinois – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $23 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Provide on-site and remote technical support for Thermo Scientific chemical analysis instrumentation within an assigned territory • Install and commission analytical instrumentation and follow testing procedures • Perform preventive maintenance and calibration • Troubleshoot and repair mechanical, electrical, optical, electronic, computer, and software-related issues • Diagnose instrument performance problems and identify corrective actions • Test instruments after repairs, maintenance, and installation • Provide technical support to customers and field service personnel • Build positive relationships with customers, laboratory personnel, system users, and colleagues • Travel on short notice to customer locations and support other Field Service Engineers • Complete field service reports, expense reports, service documentation, and other records • Provide basic customer training on instrument operation and maintenance • Escalate complex issues to senior engineers, technical support, or product specialists • Provide feedback on recurring instrument issues and customer needs • Update service documentation, procedures, and technical information • Maintain tools, test equipment, service parts, and company assets • Follow company and customer-site safety procedures • Develop technical expertise through training and field experience • Support projects and initiatives that improve business operations and delivery

🎯 Requirements

• Bachelor's degree in Chemistry, Engineering, Physics, Electronics, Instrumentation, or a related technical/scientific field, or an equivalent combination of education and relevant technical experience • Strong mechanical and electrical aptitude • Ability to systematically diagnose technical problems and determine corrective actions • Ability to read and interpret technical documentation, electrical schematics, diagrams, and service procedures • Basic understanding of electrical and electronic systems and safe use of diagnostic/test equipment • General understanding of laboratory instrumentation and scientific measurement principles • Ability to troubleshoot computer hardware, instrument software, communication systems, and basic networking issues • Experience with Microsoft Windows operating systems and standard business software • Strong interpersonal, customer service, verbal, and written communication skills • Professional working proficiency in English • Ability to work independently and collaborate with internal teams • Strong organizational and time-management skills • Ability and willingness to learn new technologies and complete technical training • Ability to travel regionally and, when required, nationally or internationally • Ability to acquire and maintain a valid passport as required • Must possess and maintain a valid driver's license • Ability to comply with customer-site and company safety policies • Ability to safely lift, move, or maneuver equipment and service components weighing up to 50 lbs., with or without reasonable accommodation • Candidates should reside in or near Chicago, Houston, St. Louis, Cleveland, Augusta, Nashville, Raleigh, or Durham • Ability to reside within reasonable proximity to a major airport • Up to 80% travel, including overnight travel

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Formal product training and technical development • Fully remote work arrangement

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