Field Service Engineer II – Southwest Region

🔥 4 minutes ago

🌵 Arizona, California, +3 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order • Conduct on-site scheduled planned maintenance visits • Provide diagnosis and repair support for customers and other field personnel • Cultivate positive working relationships with customers, system users, and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training to customers and users on system maintenance • Provide feedback to product quality teams • Update and correct Thermo Fisher system documentation • Provide guidance for reports, including identifying and isolating outstanding system problems • Act as a subject expert and resource for training • Support customers across the Southwest Region territory, primarily Albuquerque, New Mexico, including California, Arizona, Colorado, and Oregon

🎯 Requirements

• Bachelor's degree • 3+ years of hands-on technical experience in electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems • Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems • Ability to deal effectively with customers • Excellent interpersonal communication skills • Professional working proficiency in English • Consistent record of fixing sophisticated systems and subsystems down to the component level • Literacy in MS-DOS and Windows software environments • Ability to read and interpret schematics • Familiarity with UHV phenomena and technology • Ability to acquire a valid passport and travel regionally and internationally as required • Valid driver's license • Ability to lift up to 50 lbs. • Ability to work with required PPE, including safety glasses, gowning, gloves, lab coat, and ear plugs as applicable

🏖️ Benefits

• Fully remote work arrangement • Up to 50% travel • Standard Monday-Friday work schedule • Support in achieving career goals • Training opportunities, including customer/user training and subject-expert training

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