Field Service Engineer III – LCMS

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $40 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Deliver field service support and manage customer relationships • Install Chromatography and Mass Spectrometry products • Perform preventative maintenance and repair support • Qualify instruments and troubleshoot equipment performance issues • Train customers on equipment operation • Meet customer service-level agreement (SLA) and internal key performance indicator (KPI) objectives • Ensure customer satisfaction across all provided services • Share product-service and application experience with colleagues • Contribute to the knowledge base to improve work efficiency and effectiveness • Assist the Commercial Team with technical information, training, and demonstrations • Accurately document installation and service activities and submit reports through the required system • Travel up to 75% within the designated Maryland/DC territory

🎯 Requirements

• Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 5+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments, or advanced degree with relevant experience • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation and schematics • Experience with ultra-high vacuum systems and high voltage equipment preferred • Experience documenting service activities and preparing detailed reports • Ability to train and support customers with equipment operation • Adherence to safety protocols and quality standards • Demonstrated success in meeting customer satisfaction goals • Excellent written and verbal customer service and communication skills • Strong organizational and time management capabilities • Strong problem-solving abilities and ability to work independently • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs. and work in various laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Must meet applicable customer and site-specific identification, screening, and security access requirements for regular access to government customer sites • Able to adhere to Good Manufacturing Practices (GMP) safety standards and use required PPE

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Fully remote work arrangement

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