Customer Service Representative, Mandarin Required

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Think Academy U.S

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students.

📋 Description

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey • Serve as a trusted point of contact for families and deliver professional guidance and assistance • Monitor student progress and parent needs, ensuring a positive learning experience • Assist with course scheduling, class changes, leave requests, and other academic support services • Handle parent feedback and concerns professionally and empathetically • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships • Document customer feedback and service interactions accurately • Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience

🎯 Requirements

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired • Fast learner with the ability to understand complex processes, policies, and product details • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations • Excellent communication skills, capable of explaining information simply, professionally, and empathetically • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families • Tech-savvy and comfortable using multiple communication tools and internal systems • Excellent verbal and written communication skills • Fluency in Mandarin is required • Proficiency in English communication is essential • Weekend availability is preferred; candidates available at least one weekend day receive priority consideration • 40 hours per week; Monday-Friday 10 AM-7 PM and Saturday-Sunday 8:30 AM-5:30 PM

🏖️ Benefits

• Performance-based commission • Equal opportunity employment