Client Success Manager – Operator Qualification

Job not on LinkedIn

🔥 12 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcumus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2022-05

Consulting • Healthcare • Logistics

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

📋 Description

• Own strategic relationships for assigned Operator Qualification client accounts • Develop understanding of client objectives, stakeholders, success measures, and value drivers • Create and maintain account plans and success plans aligned with client priorities, measurable outcomes, adoption goals, and long-term partnership value • Lead proactive client engagement, value conversations, strategic check-ins, business reviews, and on-site or virtual meetings as appropriate • Monitor account health, satisfaction, usage, risks, and agreed KPIs; identify concerns and coordinate action plans • Identify retention, renewal, and expansion opportunities with internal teams to support profitable account growth • Build relationships across client organizations and connect with decision-makers, champions, and operational stakeholders • Collaborate with Client Success, Sales, Support, Product, and Finance on handoffs, escalations, and coordinated client support • Develop deep knowledge of Veriforce’s OQ solutions, client workflows, and industry needs • Represent the client voice by sharing feedback and insights informing service improvements, sales strategy, and product priorities • Use client and account data to communicate progress, reinforce value, and build trust and advocacy • Report to the VP, Client Success

🎯 Requirements

• Demonstrated experience in client success, account management, or a closely related client-facing role, with ownership of client accounts • Experience in Operator Qualification (OQ), pipeline compliance, contractor management, safety, or another regulated environment • Proven ability to improve client retention and identify account growth or expansion opportunities • Experience developing strategic account plans or success plans and leading value-based client conversations • Strong customer-first mindset with the ability to build trust and communicate effectively with clients and internal stakeholders • Ability to work independently, establish structure, and manage competing priorities in an evolving environment • Strong process, project management, problem-solving, and escalation-management skills • Ability to use account data, client health indicators, and KPIs to guide decisions and communicate progress • Strong cross-functional collaboration skills and ability to connect clients with the right internal resources • Ability to learn complex products and client workflows and translate them into clear business value • Exceptional written and verbal communication skills • Experience managing enterprise or complex client accounts in a SaaS or technology-enabled services environment • Experience supporting renewals and variable-compensation or KPI-based performance goals • Experience conducting executive or strategic business reviews and presenting to varied stakeholder groups

🏖️ Benefits

• Work with a global team • 100% employer-paid medical and dental insurance for employees • Monthly contributions to Health Savings Accounts • 401(k) match that is immediately fully vested • Outstanding time off benefits • Paid time off for volunteer activities • Remote work opportunities • Background check required as a condition of employment