Client Delivery Manager

🕒 August 4

🏢🏡 New York City – Hybrid

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Build strategic relationships with key client stakeholders • Identify client pain points and desired outcomes • Deliver measurable value realization to customers • Solve complex customer problems with Thrive resources • Optimize customer utilization of products and services • Ensure best-practice adoption across customer environments • Drive product adoption, customer satisfaction, health scores, advocacy, and referenceability • Manage contract P&L and improve year-over-year performance • Identify account expansion opportunities • Prepare and drive successful contract renewals • Manage customer onboarding activities • Facilitate training and enablement • Drive customer advocacy initiatives • Manage and resolve escalations promptly • Track KPIs including NPS/CSAT, retention, NRR/GRR, and engagement

🎯 Requirements

• 5+ years of digital experience as a Client Delivery Manager; Managed Services experience is a plus • Strong general business acumen; financial/P&L acumen is a plus • ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications • College degree in a related field preferred, or commensurate work experience • General understanding of technology and managed services • Customer relationship management • Business operations • End-to-end change management • Process improvement • Project management, including scoping, planning, milestone tracking, and documentation • Risk management • Experience with ServiceNow Platform and CustomerGauge • Basic understanding of AI and workflow principles • Ability to work across customer and functional teams • Willingness to learn and continuously improve • Knowledge of Agile methodology and Six Sigma is helpful

🏖️ Benefits

• Bonus eligible • Training and experience to build a career • Guidance and training • Remote / hybrid work arrangement • Opportunity for professional development and continuous learning