Operational Excellence Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

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Logo of Thriveworks

Thriveworks

1001 - 5000 employees

Founded 2008

💼 Consulting

🛡️ Insurance

⚖️ Legal

Consulting • Insurance • Legal

Thriveworks is a leading provider of mental health services offering a wide range of therapy options including individual therapy, couples/marriage therapy, family therapy, and child/teen therapy. With over 2,200 licensed clinicians across 340 locations in the U. S. , Thriveworks provides both in-person and online therapy sessions tailored to meet the unique needs of clients. They accept most major insurance plans, ensuring accessible mental health care for a variety of challenges such as anxiety, depression, and relational issues.

📋 Description

• Support process improvement initiatives across multiple departments by gathering requirements, mapping workflows, documenting processes, and identifying improvement opportunities • Assist with project planning and coordination, including timelines, stakeholder management, meeting notes, and action-item tracking • Participate in root cause analysis, gap assessments, and solution brainstorming sessions • Maintain a centralized repository of process documentation, SOPs, and workflows • Contribute to change management efforts by preparing communications, training materials, and documentation • Track performance metrics and monitor the impact of implemented improvements • Build cross-functional working relationships and collaborate with teams to understand current-state challenges • Promote a culture of continuous improvement through curiosity, problem-solving, and structured thinking

🎯 Requirements

• 3-5 years of relevant experience in operations, project management, healthcare administration, or process improvement • Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field, or equivalent work experience • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Proficiency with Google Workspace or Microsoft Office, especially Slides/PowerPoint and Sheets/Excel • Ability to learn quickly, manage multiple tasks, and adapt in a fast-paced environment • A proactive, problem-solving mindset with enthusiasm for operational excellence • Exposure to healthcare or behavioral health environments • Familiarity with Lean or process improvement concepts, such as value stream mapping and root cause analysis • Experience with data or BI tools, including Excel, Sheets, Tableau, PowerBI, or Looker • Experience working on cross-functional projects • Must be legally authorized to work in the United States at the time of hire • Position is not eligible for employment visa sponsorship, now or in the future

🏖️ Benefits

• Remote forever (if you choose) • Casual, progressive, and diverse organization • Team environment • Challenging, welcoming, and rewarding place to work • Growth opportunities as the company grows

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