Care Coordinator

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels • Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns • Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols • Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving • Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery • Accurately document member interactions in accordance with HIPAA and internal policies • Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership • Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates

🎯 Requirements

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role • Comfort supporting members by phone, chat, or similar communication channels • Strong communication skills, with the ability to explain information clearly and compassionately • Strong attention to detail, documentation habits, and follow-through • Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests • Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms • Authorized to work in the United States

🏖️ Benefits

• Opportunity to help shape and scale a new model of women’s healthcare • Mission-driven environment focused on improving care for women across life stages • Collaborative, thoughtful team committed to patient and provider experience • Member-facing role with meaningful impact on access, trust, and care navigation • Remote role supporting members in a fast-moving, high-growth healthcare environment • Opportunity to build deep knowledge of Tia’s care model, workflows, and member experience standards • Benefits in accordance with Tia’s benefit plans and eligibility requirements • Possible attendance at company and team off-sites