ITS Systems Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tiger Resourcing Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

Tiger Resourcing Group is a specialist recruitment firm focused on sourcing talent for IT, digital, and engineering roles. With more than 20 years' experience and offices in the UK and US, they provide tailored, transparent recruitment solutions and market insight across sub-sectors such as software, cloud, cybersecurity, defence, and space systems. The firm emphasizes long-term relationships, cultural alignment, diversity and inclusion, and places candidates into B2B technology and engineering organisations.

📋 Description

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution • Respond to support requests through the ticketing system and support hotline • Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices • Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies • Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution • Train agency personnel on systems, products, and software features • Document system architecture, configurations, processes, and troubleshooting procedures • Support system backups, disaster recovery, and infrastructure maintenance • Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders • Participate in an on-call rotation supporting 24/7 transportation operations • Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability

🎯 Requirements

• 3+ years of relevant technical experience • Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies • Experience with Windows and/or Linux server environments, networking concepts, and system administration • Experience troubleshooting hardware, software, communications, and network issues • Experience with VPNs, remote access tools, and database administration • Ability to work independently while collaborating effectively with cross-functional teams • Strong technical documentation and communication skills • Customer-focused mindset with a proactive, solution-oriented approach • Valid driver’s license and ability to travel as needed • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience

🏖️ Benefits

• Remote work arrangement • On-call rotation supporting 24/7 transportation operations