Technical Services Manager – IS Ports

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $140.9k - $211.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TMEIC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚡ Energy

🏭 Manufacturing

Energy • Manufacturing • Industrial Automation

TMEIC is a global industrial systems integrator and technology company specializing in automation, power conversion, and energy solutions. TMEIC provides innovative solutions in renewable energy, power quality, and energy savings while contributing to societal carbon neutrality goals. They are a leader in the manufacturing of drives, motors, and PV inverters, serving a wide range of industries including metals, mining, oil & gas, and utilities. With a strong focus on sustainability, TMEIC engineers cutting-edge solutions for industrial efficiency and environmental impact reduction.

📋 Description

• Develop and lead a Technical Services function for assigned market segments • Develop and execute Technical Services plans aligned with business unit Mid-Range Plan commitments • Identify, qualify, and advance Technical Services opportunities by defining scopes, resource estimates, delivery approaches, proposals, pricing, contract terms, and order closure • Lead delivery of Technical Services commitments with commercial, operations, engineering, Shared Services, and other Company groups • Improve client operational performance through technical guidance, problem resolution, advisories, techniques, and service recommendations • Resolve client issues by coordinating Company resources, suppliers, and clients and communicating status and resolutions • Maintain responsive Technical Services coverage and escalation models, including 24/7 coverage when required • Develop the Technical Services team by setting priorities, assigning work, staffing, assessing capabilities, and ensuring training • Define, monitor, and analyze performance measures including pipeline, forecast, orders, revenue, cost, margin, quote conversion, utilization, backlog, schedule performance, client response, satisfaction, warranty activity, and team capability • Lead technical assessment and resolution of warranty issues and coordinate corrective actions • Develop and manage Technical Services capitalization budgets • Ensure accurate and timely completion and approval of client post-service reports • Direct Technical Services expertise and resources to fulfill project execution commitments • Lead continuous improvement initiatives • Build, lead, plan, resource, and manage the team, including performance management, coaching, selection, orientation, and dismissal • Comply with Company policies, procedures, regulations, and laws

🎯 Requirements

• Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience • 5 years of technical or technical management experience in industrial control systems in any combination of the metals, material handling, paper, or related general industries • 3 years of client facing technical sales and/or business development experience • Demonstrated success leading teams to accomplish business goals • Demonstrated success managing financial results to plan in a manufacturing or industrial services business • Experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills • Demonstrated continuous improvement in areas of responsibility • Proficiency in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system • Availability to travel, domestically and internationally, approximately 25%, sometimes with limited notice • Preferred: Demonstrated success leading remotely located teams • Preferred: Demonstrated success developing and managing supervisors

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