NOC Supervisor

🔥 17 hours ago

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $110k - $117k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Lead daily operations of the Network Operations Center, including monitoring, incident response, and customer support • Supervise and support NOC technicians and engineers across shifts • Assist with staff scheduling, workload distribution, and performance oversight • Provide guidance and escalation support for complex technical issues • Lead major incident bridges as Incident Manager • Coordinate cross-functional teams to restore services • Author and deliver incident reports and internal communications • Collaborate with Tier 2 and engineering teams on root-cause resolution • Oversee the trouble-ticket lifecycle and internal/customer escalations • Ensure effective use of ARPS, Nagios, Netreo, and other monitoring tools • Drive continuous improvement of monitoring capabilities and processes • Serve as subject matter expert in IPX, Sigtran, BGP peering, VPNs, and NNI connectivity • Maintain NOC documentation repositories and train/mentor staff • Develop training programs for new technologies and customer integrations • Maintain customer maintenance-notification processes, distribution lists, and communication templates • Represent the NOC in Implementation, Engineering, and Development projects • Support implementation of ticketing and monitoring platforms • Design and maintain automation tools, workflows, scripts, and macros • Ensure readiness for new customers and services and close support-readiness gaps

🎯 Requirements

• Experience supervising and supporting NOC technicians and engineers across shifts • Staff scheduling, workload distribution, and performance oversight experience • Expertise in network operations and troubleshooting • IPX networks and signaling (Sigtran) • BGP routing and peering • VPN technologies and network interconnects • Network monitoring and observability platforms • Experience with incident management and escalation handling • Familiarity with monitoring tools and ticketing systems • Proficiency with Microsoft Office Suite (Outlook, Excel, OneNote, Word) • Strong leadership and team management experience • Strong communication and customer service skills • Ability to collaborate across technical and business teams • Experience in process improvement and automation is highly desirable

🏖️ Benefits

• Medical coverage • Dental coverage • Life insurance • Paid holidays • Paid vacations • 401K plan with company match