TSD NOC Technician II

🔥 13 hours ago

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $28 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Answer incoming phone calls from customers and document, isolate, and resolve network and customer-specific incidents • Monitor network surveillance systems and respond to alarms and error conditions • Monitor email and manage a phone queue taking direct support calls from customers and vendors • Manage and resolve assigned incident tickets • Provide direct support to internal and external customers to mitigate service impact from network events • Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for SS7, SIP, and Diameter signaling platforms, as well as IPX and IP networks • Troubleshoot BGP peering and IP connectivity alarms • Troubleshoot Ethernet, DS0, DS1, DS3, and optical circuits and connectivity using switches, routers, STPs, DACS, DNX, DSRs, and other multiplexing equipment • Interface with TNS customers, telecommunications carriers, and equipment vendors • Perform routine and corrective maintenance on network elements • Work rotating shifts supporting 7x24x365 operations

🎯 Requirements

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role • Working knowledge of LTE technologies including Diameter, S8, S6a • Working knowledge of SIP message call flows and platform interworking • Working knowledge of IP networking technologies and troubleshooting • Cisco IOS and JunOS experience • Experience troubleshooting IPX networks • Experience troubleshooting BGP peering issues • Verbal and written English skills essential • Experience/knowledge of IP networking and WAN network protocols • Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting • Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio) • Ability to type 40+ words per minute • Basic proficiency working in a Unix/Linux environment • Ability to multi-task and excel in a fast-paced environment • Direct experience with MetaSwitch Perimeta SBC is highly beneficial • Working knowledge of ticketing systems such as Remedy and Salesforce, and monitoring tools such as SolarWinds, Splunk and Netreo • Working knowledge of the ITIL framework, or ITIL foundation certification • Bachelor's degree in a technical field or equivalent experience • Must be able to work rotating shifts, including nights, weekends, and holidays as required

🏖️ Benefits

• medical and dental coverage • life insurance • paid holidays and vacations • 401K plan with company match