Staff Solutions Architect, Business Systems

🕒 September 16

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$160k - CA$200k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

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Tonal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 B2C

🔧 Hardware

B2C • Fitness • Hardware

Tonal is a cutting-edge home gym system that combines technology and exercise science to offer a personalized and efficient workout experience. It provides real-time resistance adjustments and data-driven coaching to help users maximize their fitness routine. With expert coaching, personalized tracking, and a variety of energizing workouts, Tonal aims to promote strength training and overall fitness from the convenience of home. This smart gym system uses AI to deliver insights and tailor workouts, ensuring users are always challenged and motivated to improve their physical health.

📋 Description

• Own end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem, including NetSuite, Salesforce, iPaaS/integration layers, and connected applications • Partner with Sales, Care, Operations, and Finance stakeholders to define systems strategy and document business requirements • Analyze current-state processes and design improved future-state processes • Facilitate design workshops and align functions with competing priorities • Own solution design across NetSuite, Salesforce, and integrated applications, including build/configure/buy and native/custom trade-offs • Assist technical leads with technical design documents, data models, integration patterns, and developer/implementation-partner direction • Design iPaaS and custom integrations, including data schemas, error handling, reprocessing, and reconciliation • Contribute to enterprise architecture decisions and the Business Systems roadmap • Develop test strategies and test cases for functional, integration, regression, and UAT testing • Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution • Lead solutions through cutover, hypercare, handoff to support, delivery, and adoption • Troubleshoot process, application, and functional issues through root cause • Establish solution design standards, documentation expectations, and SDLC discipline • Apply governance practices covering change management, environment and release management, access controls, segregation of duties, and audit trails • Develop and deliver end-user training and enablement • Mentor analysts, developers, and administrators

🎯 Requirements

• 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension • Direct experience with Salesforce Sales and Services Clouds in a connected ecosystem • Hands-on experience with iPaaS platforms such as MuleSoft, Boomi, Celigo, Workato, or similar • Strong functional knowledge of order-to-cash, procure-to-pay, and record-to-report processes • Working knowledge of lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments • Ability to convert ambiguous requirements into delivered solutions in complex, integrated environments • Ability to engage in technical configuration discussions and future-state strategy conversations with senior business stakeholders • Proven ability to build cross-functional relationships supporting large-scale process and system changes • Experience with agile delivery methodologies and common SDLC frameworks • Ability to thrive in a fast-moving environment with context switching, scoping, and committed delivery in parallel • Growth mindset and interest in learning new systems and domains • Nice to have: knowledge of IT General Controls, experience onboarding SaaS applications into ERP ecosystems, and familiarity with WMS, 3PL, and carrier integrations • Must be legally authorized to work in the US and/or Canada

🏖️ Benefits

• Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Flexible paid time off • Parental leave • Other additional benefits