Dealer Warranty Support Representative

Job not on LinkedIn

🔥 13 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $40k - $74.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Serve as the go-to expert for dealers and customers on warranty-related inquiries, claims, and support • Perform warranty lookup, claim and order entry, claim and order tracking, credit status checks, and warranty return shipment label processing • Review, process, and manage warranty claims and order requests in accordance with company policies and procedures • Provide accurate information about warranty coverage, terms, and conditions for Residential, Commercial, and Supply warranties • Collaborate with customer, supply store, warranty, and internal teams to resolve warranty issues and troubleshoot problems • Support Trane Technologies employees with warranty inquiries, claim filing, and P21 and WMS system questions • Document troubleshooting steps and resolutions to improve standard work and support resources • Stay current on warranty policies, state laws, products, and parts • Communicate with customers, dealers, and internal teams by phone, email, and text • Provide claim-status updates, answer questions, conduct follow-ups, and address concerns • Identify warranty trends and opportunities for process improvements • Resolve claim discrepancies and collaborate on complex issues • Identify correct warranty parts, verify failure reasons against warranty policies, and process claims for first-time approval • Build relationships among customers, supply stores, and Warranty Administration teams

🎯 Requirements

• Associate's degree or equivalent preferred • 3-5 years’ experience in customer service or warranty support required • Efficient use of Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications • Experience with Salesforce, warranty management systems and/or retail point-of-sale applications highly desired • Understanding of warranty policy and procedures preferred • Strong verbal and written communication skills • Ability to manage multiple tasks and prioritize workload • Ability to analyze issues, identify root causes, and implement effective solutions • Familiarity with company products and services and ability to understand technical specifications and requirements • Meticulous attention to detail in customer information, claims data, and order processing • Effective teamwork with cross-functional groups • Ability to adapt to changing processes, policies, and technologies

🏖️ Benefits

• Health insurance for employees and family • Holistic wellness programs with generous incentives • Fertility coverage • Adoption/surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave options • Parental leave options • 401(k) match • Educational and training opportunities through company programs • Tuition assistance • Student debt support