Service Segment Director

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Transcat

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Transcat is an industry leader in providing fast, quality, and accredited calibration services, with laboratory locations across North America. They offer a comprehensive range of test and measurement equipment, both new and refurbished, along with calibration and validation services that ensure instruments are ready for immediate use. Transcat is recognized for their commitment to quality and customer trust, serving various sectors including life sciences, manufacturing, and government.

📋 Description

• Develop and execute a three–five year category strategy aligned with company growth objectives • Define target segments and customer value propositions • Analyze market trends, regulatory requirements, and competitor positioning • Identify and prioritize growth and margin opportunities • Lead service differentiation initiatives • Optimize revenue mix, gross margin expansion, and cost-to-serve improvements • Design and implement pricing strategies, discounting guardrails, and contract structures • Champion pricing discipline across sales teams • Define and optimize the calibration and solutions service portfolio • Rationalize low-margin or low-demand offerings • Develop bundled service offerings and subscription models • Introduce new services based on customer needs, industry standards, or technology advancements • Ensure alignment with operational capabilities and quality requirements • Partner with Sales on training, tools, process discipline, and value messaging • Work with Operations/Labs to align capacity, turnaround times, and cost structures • Collaborate with Quality/Compliance on accreditation and regulatory standards • Engage Marketing on targeted campaigns and thought leadership • Coordinate with Distribution and Rentals on equipment, standards, and vendor optimization • Partner with IT to align technology infrastructure and software assets with business objectives • Influence senior stakeholders on priorities, investments, and trade-offs • Act as the voice of the customer • Support key account strategy and strategic deal structuring • Develop standardized proposals, pricing frameworks, and service level agreements • Drive customer retention and expansion through improved service value

🎯 Requirements

• Bachelor's degree in business or a related field • 5+ years of successful experience in service industry • Category strategy development • Pricing strategy and value-based selling • Market and competitive analysis • Strong influencing and stakeholder management skills • Ability to drive alignment across diverse teams without direct reporting lines • Ability to translate complex strategies into clear, persuasive visual and verbal narratives for top-tier stakeholders • Data-driven decision making • Financial modeling and business case development • Knowledge of service delivery models and cost structures in technical service environments • Experience in a related industry (e.g., test equipment, distribution, calibration) (bonus) • Experience with strategic sourcing (bonus) • Leadership experience (bonus) • Verification of identity and employment eligibility • Successfully completing all applicable pre-employment requirements

🏖️ Benefits

• Work that matters • A values-based culture where people care about each other and the work they do together • Flexibility • Training and development to accelerate learning and career advancement • Competitive compensation and benefits • Paid time off • Health insurance • Tuition reimbursement • Retirement • Stock purchase plan