Field Service Engineer – III

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransMedics, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

TransMedics, Inc. is the world’s leader in portable ex-vivo perfusion and assessment of donor organs for transplantation. The company was founded to address the need for more and better organs for transplantation, and is focused on transforming the standard of care – increasing organ utilization, improving patient outcomes, and reducing transplant costs throughout the health care system. Their OCS Lung, OCS Heart, and OCS Liver devices are all CE marked and FDA approved.

📋 Description

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites • Independently manage field service activities within an assigned geographic region • Perform scheduled preventive maintenance and required service activities according to procedures, quality requirements, and regulatory standards • Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions • Respond to equipment issues and customer service needs while prioritizing multiple service activities • Provide remote and phone-based technical troubleshooting support • Serve as a technical resource for other Field Service Engineers through troubleshooting support, guidance, knowledge sharing, training, and mentoring • Complete service reports, documentation, and required records • Enter service activities and information into company databases and systems • Maintain service tools, test equipment, and other field service equipment • Develop professional relationships with hospital customers and internal and external stakeholders • Drive customer satisfaction through responsive communication, technical expertise, professionalism, and service excellence • Collaborate with Quality, Engineering, Operations, and other cross-functional partners • Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements • Perform other assigned TransMedics tasks and duties

🎯 Requirements

• Bachelor's degree with a minimum of 3 years of experience as a Field Service Engineer; OR Associate's/Technical degree with a minimum of 5 years of experience as a Field Service Engineer; OR high school diploma or equivalent with a minimum of 7 years of experience as a Field Service Engineer • Demonstrated experience servicing, repairing, maintaining, and troubleshooting complex electromechanical equipment • Demonstrated ability to assemble and disassemble highly complex electromechanical systems • Strong analytical, diagnostic, problem-solving, and troubleshooting skills • Demonstrated ability to work independently in a field-based environment with limited day-to-day supervision • Ability to independently prioritize multiple service activities, customer needs, preventive maintenance requirements, and urgent equipment issues • Strong verbal and written communication skills • Strong interpersonal and customer-service skills • Must possess a valid driver's license and valid passport • Must be able and willing to travel up to 80% of the time, including domestic and occasional international travel • Must be able to manage a high-volume travel schedule and travel on short notice • Must be available to support business needs outside normal working hours, including occasional nights and weekends • Must be able to uncrate and crate an Organ Care System and lift and transport service tool kits and equipment weighing up to 50 pounds • Preferred: field service experience supporting complex medical devices or medical equipment • Preferred: experience servicing FDA-regulated medical devices • Preferred: experience in hospitals, clinical environments, or healthcare settings • Preferred: experience independently managing or supporting a geographic service territory or region • Preferred: experience as a senior, lead, or go-to technical resource within a Field Service organization • Preferred: experience training, mentoring, or providing technical guidance to other Field Service Engineers • Preferred: experience providing remote or phone-based technical troubleshooting support • Preferred: experience with preventive maintenance, corrective maintenance, equipment upgrades, installations, and field repairs • Preferred: experience within a regulated Quality Management System and service documentation • Proficiency with Microsoft Word, Excel, and other standard business applications • Ability to speak a foreign language is a plus

🏖️ Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA • Dental • Vision • Healthcare Flexible Spending Account • Dependent Care Flexible Spending Account • Short Term Disability • Long Term Disability • 401K Plan • Pet insurance • Employee Stock Purchase Plan