Account Manager, Client Services

🕒 May 22

🌲 North Carolina, Texas, +3 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Transportation Insight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🚗 Transport

🏢 Enterprise

💰 Private Equity Round on 2018-09

Transport • Logistics • Enterprise

Transportation Insight is a company that provides comprehensive transportation and logistics solutions, enabling clients to optimize their supply chain operations. With a focus on enhancing visibility and reducing costs, the company offers services such as parcel optimization, managed transportation solutions, and strategic analysis using advanced transportation technology. Their expert guidance, data-driven approach, and tailored solutions help businesses streamline logistics, reduce transportation spend, and improve operational efficiencies. Transportation Insight serves as an essential partner, ensuring success and seamless execution across all modes of transport, including parcel, truckload, and less-than-truckload shipments.

📋 Description

• Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. • Review open client requests. • Check status and ensure progress towards request closure and client satisfaction. • Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance. • Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. • Conduct monthly client reviews. • Review company tools and services available to assigned clients. • The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. • Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. • Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes. • Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). • Provide training and direction to Logistics Analyst personnel

🎯 Requirements

• Bachelor’s degree required • Direct and external industry experience minimum 3-5 years. • Language and Mathematical Skills • Reasoning ability • Detail oriented • Self-starter • Strong work ethic. • Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance. • Detailed knowledge of transportation • Ability to execute Microsoft application

🏖️ Benefits

• Competitive compensation package plus eligibility for associate bonus plan • Paid and floating holidays • Paid health days • Paid time off (PTO) • Paid parental leave • Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching • Basic and Supplemental Life Insurance • Short-term and Long-term Disability • Mental health aid through our Employee Assistance Program (EAP) • Build relationships and take part in learning opportunities through our Employee Resource Groups • Access to professional development resources such as LinkedIn Learning • Great people know great people, all employees are eligible for our Referral Program!